Customer support
Support should begin with clarity, not confusion
Let Seathu AI help first. If the issue needs more attention, support paths can guide customers to the right next step.
Support principle
AI should handle common questions first. Live support should step in when something is urgent, account-specific, or unresolved.
First action
Start with Seathu AI
Use AI first for product questions, order flow guidance, account help, and general platform support.
Support areas
1
Order help and customer assistance
2
Account access and sign-in issues
3
Product questions and storefront usage
4
Escalation path for unresolved issues
Placeholder escalation model
If AI does not resolve the issue
This area can later connect to customer support contacts, country-based routing, response hours, and urgent escalation details managed from admin.