Merchant support
Merchant help should be operational, clear, and fast
Start with AI-guided help for setup, products, storefronts, and order workflows. If something needs direct attention, merchant support can take over.
Merchant-first support model
Merchants should get help that is tied to store setup, product operations, channel connections, and AI commerce workflows.
First action
Start with AI merchant help
Use AI first for setup questions, catalog issues, storefront guidance, and platform workflow clarification.
Merchant support areas
1
Onboarding and store setup help
2
Catalog, media, and storefront configuration
3
Orders, channels, and AI assistant behavior
4
Urgent merchant escalation when needed
Placeholder merchant escalation
Merchant contact details can be connected here later
This page can later connect to admin-managed merchant support contacts, support hours, escalation numbers, and region-specific merchant assistance details.