Merchant help should be operational, clear, and fast
Seathu merchant support is designed to help sellers prepare storefronts, manage products, handle orders, configure support details, and build confidence before customers start buying.
Support tied to store operations
Merchant support should connect directly to storefront quality, catalog readiness, customer-facing support details, order handling, AI behavior, and channel readiness.
Keep store readiness clear
Use Seathu AI first for general setup and workflow guidance.
Check dashboard settings for business details, support contacts, products, orders, and channel readiness.
Use Contact options if a merchant issue is urgent, unresolved, account-specific, or platform-specific.
Store onboarding
Help with merchant setup, store identity, storefront readiness, business details, and public support information.
Catalog and media
Guidance for products, categories, descriptions, pricing, images, product visibility, and storefront presentation.
Orders and operations
Support for order review, payment status, delivery tracking, fulfillment updates, cancellation/refund flow, and customer support readiness.
AI commerce behavior
Guidance for how Seathu AI reads storefront context, products, support information, FAQs, order context, and customer questions.
Prepare your store before customer traffic increases
Merchants should keep business details, support email/phone, product information, pricing, images, delivery terms, return/refund terms, and order handling processes accurate. Clear store setup reduces customer confusion and improves platform trust.