Refund & Return Policy

This Refund & Return Policy explains how refund, return, replacement, cancellation, and dispute-support flows may work on Seathu.

Seathu is a commerce platform used by merchants and customers. Product-specific refund and return eligibility may depend on the merchant, product category, payment method, order status, delivery status, and applicable law.

Merchants are responsible for clearly communicating product details, pricing, delivery terms, cancellation rules, replacement terms, return windows, refund conditions, warranty terms, and customer support details.

Merchants must handle customer requests in good faith and must not mislead customers about returns, refunds, replacements, or cancellations.

Customers should review product information, merchant details, price, delivery terms, refund conditions, and return eligibility before placing an order.

When raising a refund, return, replacement, or cancellation request, customers should provide order ID, storefront name, product details, payment status, delivery status, photos/videos where relevant, and a clear explanation of the issue.

Cancellation eligibility may depend on whether the order has been confirmed, packed, shipped, delivered, customized, made-to-order, or otherwise processed by the merchant.

If an order is already shipped or fulfilled, cancellation may not be possible and the request may need to follow the return/replacement process instead.

Return or replacement eligibility may depend on product category, merchant policy, condition of the item, proof of purchase, delivery status, usage, packaging, hygiene/safety restrictions, and applicable law.

Some products may not be eligible for return due to hygiene, personalization, perishability, digital delivery, safety, final-sale conditions, or legal restrictions.

Refund approval may depend on merchant review, payment status, return inspection, courier confirmation, cancellation approval, payment provider rules, and applicable law.

Refund timelines may vary depending on the payment method, payment provider, bank processing time, merchant confirmation, and operational review.

Seathu may help display order/payment context and route support requests, but the merchant and payment provider may control final refund processing in many cases.

If a product is damaged, incorrect, missing, or materially different from the listing, customers should raise the issue as soon as possible with supporting details and evidence.

Merchants should review such requests promptly and provide a fair resolution based on product condition, delivery evidence, listing details, and applicable policy.

Seathu may assist with support routing, order visibility, AI guidance, merchant/customer communication, and policy explanation.

Seathu does not automatically approve every refund or return request. Final resolution may depend on merchant policy, product facts, payment provider status, logistics status, and applicable law.

Customers and merchants should first attempt to resolve issues through the available support channels.

If a matter remains unresolved, Seathu may review available order information and route the issue appropriately, but platform review does not guarantee a specific commercial outcome.