Privacy Policy

This Privacy Policy explains how Seathu may collect, use, store, protect, and share information when users access Seathu websites, merchant storefronts, customer accounts, merchant dashboards, AI commerce tools, checkout flows, order-support features, and related services.

This Policy applies to customers, visitors, merchants, store operators, administrators, and any person or entity using Seathu services.

This Policy should be read together with Seathu’s Terms & Conditions, Refund & Return Policy, Shipping Policy, and other platform policies.

We may collect account information such as name, email address, phone number, login details, role, profile details, and authentication-related information.

We may collect customer order and checkout information such as customer name, contact details, delivery address, product details, order value, payment method, payment status, delivery status, and support context.

We may collect merchant information such as store name, business details, support email, support phone, product catalog, product images, pricing, inventory-related details, storefront settings, channel settings, billing plan, and dashboard activity.

We may collect technical information such as browser type, device information, IP address, approximate region, page usage, security logs, error logs, cookies or similar identifiers, and performance data.

We may collect AI interaction information such as chat messages, voice-input text where enabled, product questions, order-support requests, recommendation context, and assistant feedback needed to provide AI commerce features.

We use information to provide and operate Seathu, including storefronts, product discovery, customer accounts, merchant dashboards, checkout flows, order visibility, support routing, and AI commerce assistance.

We use information to help merchants manage products, stores, support details, order workflows, social/channel readiness, billing status, and customer communication.

We use customer and order information to support checkout, order confirmation, payment guidance, delivery support, cancellation/refund workflows, order history, and customer assistance.

We use technical and security information to protect accounts, prevent abuse, detect fraud, debug errors, improve performance, maintain platform reliability, and comply with applicable legal obligations.

We may use aggregated or non-identifying information to improve platform quality, product recommendations, AI responses, merchant experience, and customer discovery flows.

Seathu AI may process available platform context to help users discover products, compare options, understand storefronts, review order information, navigate checkout, and get support guidance.

AI responses may use customer messages, product data, storefront information, FAQs, policies, order context, and other available platform data to provide relevant assistance.

AI responses may not always be complete, current, or error-free. Users should verify important information such as price, stock, order status, payment instructions, delivery timing, and return/refund terms.

Seathu may improve AI features over time, including chat, voice, product recommendations, order assistance, merchant help, and social-commerce support flows.

Seathu processes information for lawful purposes connected with providing the platform, managing accounts, supporting commerce workflows, improving services, preventing misuse, maintaining security, and complying with legal obligations.

Where required, Seathu may rely on user consent, contractual necessity, legitimate platform operations, legal compliance, fraud prevention, security needs, or other lawful grounds available under applicable law.

Users should provide accurate information and should not submit personal data of others unless they have authority or permission to do so.

Seathu may use cookies, local storage, session identifiers, analytics tools, logs, and similar technologies to operate the website, remember sessions, improve user experience, understand usage, detect errors, and protect platform security.

Some cookies or tracking tools may be necessary for authentication, checkout, account security, platform performance, or fraud prevention.

Browser settings may allow users to manage cookies, but disabling certain cookies may affect login, checkout, dashboard access, or platform functionality.

Seathu may share information with merchants where needed to process orders, support customers, manage fulfillment, handle returns/refunds, and operate storefronts.

Seathu may share information with service providers that help operate the platform, including hosting, authentication, database, storage, analytics, communication, AI, security, payment, and support-service providers.

Seathu may share information when required by law, legal process, regulatory request, security investigation, fraud prevention, rights protection, or platform enforcement.

Seathu does not intend to sell customer personal data as a standalone business activity. Any future advertising, analytics, or marketplace integrations should be reviewed before launch and reflected in this Policy if needed.

Merchants may receive customer and order information needed to fulfill orders, communicate with customers, handle support, process returns/refunds, and manage delivery-related workflows.

Merchants must use customer data responsibly, only for lawful business purposes connected with the order, support, fulfillment, or customer communication.

Merchants must not misuse customer information, sell customer data, send unrelated spam, or use customer data in a way that violates applicable law or Seathu policy.

Seathu may retain information for as long as needed to provide services, operate accounts, maintain order records, support merchants and customers, comply with legal/tax/accounting requirements, resolve disputes, prevent fraud, and enforce policies.

Different categories of data may be retained for different periods depending on business need, legal obligation, operational security, and support requirements.

Where data is no longer needed, Seathu may delete, anonymize, archive, or restrict access to it according to platform processes and applicable law.

Seathu uses reasonable technical and organizational measures to protect information, including authentication, authorization, access controls, secure infrastructure practices, and platform security checks.

No digital platform can guarantee absolute security. Users should protect their login credentials, use secure devices, and report suspicious activity promptly.

Private customer areas, merchant dashboards, admin tools, and order data should only be accessed by authorized users.

Users may request help with account access, correction of inaccurate information, deletion requests where applicable, support questions, privacy questions, or data-related concerns through Seathu’s official contact channels.

Certain data may need to be retained for legal, tax, accounting, fraud prevention, security, order history, dispute resolution, or platform integrity reasons.

Where applicable law provides specific data rights, Seathu will aim to support those rights through reasonable processes after verifying the request.

Seathu is designed as a commerce platform and is not intended for unlawful collection of children’s data.

Users should not submit sensitive personal information unless it is necessary for a specific lawful purpose and requested by the platform or merchant flow.

If Seathu becomes aware that inappropriate or unnecessary sensitive data has been submitted, it may restrict, delete, or handle the data according to applicable policy and law.

Seathu may use technology providers, hosting infrastructure, AI services, analytics tools, communication tools, or other service providers that process data in different locations, subject to applicable law and service-provider terms.

By using Seathu, users understand that information may be processed using digital infrastructure needed to operate a modern web-commerce platform.

Seathu may contain links to merchant storefronts, payment services, social channels, external websites, brand websites, marketplace websites, or third-party services.

Third-party services are governed by their own privacy policies, terms, fees, security practices, and data-handling rules.

Seathu is not responsible for the privacy practices of external websites or third-party services unless expressly required by law or agreed in writing.

Seathu may update this Privacy Policy as the platform evolves, including changes related to AI features, voice assistance, social commerce, marketplace suggestions, payment workflows, merchant tools, analytics, or legal requirements.

The latest version will be posted on this page with an updated date. Continued use of Seathu after changes means users accept the updated Policy.

For privacy questions, account questions, support requests, data-related concerns, or merchant/customer privacy issues, users should contact Seathu through the official Contact page.

Official privacy/support email addresses may be added once Seathu’s official email setup is completed.